General Terms and Conditions

1.1 These General Terms and Conditions apply to contracts for the paid provision of hotel rooms or beds in the tourist dormitory, related food and services, and group reservations in the restaurant of Hotel Tiefenbach.

1.2 Accommodation reservations for ten or more persons are additionally subject to section 8. Group reservations in the restaurant are subject to section 9.

1.3 Individually agreed conditions recorded in a quotation or reservation confirmation take precedence. For reservations made through an intermediary or booking platform, its mandatory conditions take precedence; these General Terms and Conditions apply additionally in all other respects.

2.1 The provider and contracting party is Tiefenbach AG, Hotel Tiefenbach, Furkastrasse 140, CH-6491 Realp / Uri, UID CHE-112.896.516, email info@hotel-tiefenbach.ch.

2.2 The person making the reservation is the Hotel's contact and, to the extent permitted by law and agreed, is responsible for the contractual obligations of the guests or group participants registered by that person.

3.1 An enquiry submitted through the website is non-binding and does not constitute a reservation.

3.2 A contract may be formed orally, by telephone, in writing or by email. It is binding once the parties agree on the essential services and price or the Hotel confirms the reservation. Amendments and additions are binding only when confirmed by the Hotel.

3.3 A quotation is valid for the period stated in it and only while the offered capacity remains available. Until the quotation is accepted or the reservation confirmed, the Hotel may freely allocate rooms, beds and restaurant capacity. After formation of the contract, the contractual and statutory rights of both parties apply.

4.1 The services owed are set out in the quotation or reservation confirmation. Images and general descriptions on the website are for information and may vary according to the season.

4.2 All prices are stated in Swiss francs and include statutory value added tax. Unless expressly confirmed otherwise, visitor tax is not included and is payable on site.

4.3 Prices shown in another currency are for guidance. The confirmed amount in Swiss francs is owed. If payment in another currency is exceptionally accepted, the exchange rate applied by the Hotel or payment service provider on the payment date is decisive.

4.4 Services not used are not refunded unless the Hotel is responsible, the capacity is re-let or mandatory law requires otherwise.

5.1 Payment on site may be made in cash or using the payment methods accepted by the Hotel. Payment by invoice is available only by prior agreement.

5.2 Invoices are payable without deduction within 30 days unless another period is stated. Once payment is in default, interest of 5% per year is due; further statutory claims remain reserved.

5.3 The Hotel may require a deposit, advance payment, written booking or payment guarantee, or a credit-card guarantee transmitted through a secure channel. The amount and due date are specified in the quotation or reservation confirmation.

5.4 Advance payments are credited against the total amount owed. In the event of cancellation, the Hotel may retain them up to the amount of the cancellation charge; any excess is refunded.

5.5 Vouchers cannot be redeemed for cash unless mandatory law requires otherwise.

6.1 Arrival and departure times are governed by the reservation confirmation or the Hotel's current information. The Hotel must be informed of a late arrival as early as possible.

6.2 Late arrival or early departure does not generally create a right to a price reduction. Sections 11 and 13 remain reserved.

7.1 An individual reservation is an accommodation reservation for fewer than ten persons. Cancellations must be communicated to the Hotel in text form, preferably by email. The decisive time is receipt by the Hotel based on local time in Realp.

8.1 An accommodation group is a jointly registered reservation for at least ten persons, whether accommodation is in hotel rooms, the tourist dormitory or a combination of both.

9.1 The number of persons notified at least 24 hours before the event is the minimum number invoiced. If more persons attend, the actual number and consumption are charged.

10.1 The Hotel is located at 2,109 metres above sea level. Access, accessibility and opening hours depend on the season, weather, snow and road conditions and official orders.

10.2 In winter the Hotel cannot be reached by car. The ascent from Realp is undertaken at the guest's own responsibility and is not a prepared winter hiking trail. The winter closure of the Furka Pass road is a known seasonal condition and is not an unforeseeable event.

10.3 If the Hotel is open and able to provide the confirmed service, sections 7 to 9 generally apply. Weather and tour risk is borne by the guest.

10.4 If the Hotel accepts in writing that weather or avalanche conditions make the journey unreasonable, it may charge 60% of the agreed amount instead of the ordinary cancellation charge. If the guest makes a new booking within twelve months, 50 percentage points are credited and 10% of the original amount remains as an administration charge. This special arrangement applies only with the Hotel's written confirmation.

10.5 Information supplied by the Hotel does not replace individual tour advice, alpine training or an assessment of current avalanche and weather conditions. Guests remain responsible for planning, equipment, fitness and timely arrival.

11.1 In the event of a no-show without timely cancellation, 100% of the agreed price of the booked services is charged.

11.2 In the event of early departure, the agreed price for the remaining stay remains payable. Expenses saved and revenue from successful re-letting are credited. This does not apply where the Hotel is responsible.

12.1 With the Hotel's prior consent, a suitable replacement person may take over the reservation on the same terms.

12.2 Rebookings and credits are binding only when confirmed by the Hotel in writing. Any goodwill solution records its amount, validity and conditions in writing.

13.1 If the Hotel cannot provide the agreed service, or can do so only with disproportionate effort, because of an official order, acute safety risk, natural event, serious technical failure or another circumstance beyond its control, it may cancel the reservation in whole or in part.

13.2 Payments already made for services not provided are refunded. Further claims exist only where required by mandatory law.

13.3 The Hotel informs affected guests as soon as possible and, where reasonable, endeavours to arrange a rebooking or suitable alternative.

14.1 House-trained, dry and clean dogs are welcome with advance notice. Other pets require the Hotel's prior consent.

14.2 For hygiene reasons, dogs are not permitted in guest beds and must be kept on a lead in and around the Hotel.

14.3 Unless the confirmation states otherwise, the surcharge is CHF 10.00 per dog per night without food. The responsible person is liable, to the extent provided by law, for damage and extraordinary cleaning costs.

15.1 Minors may be accommodated only under the supervision and responsibility of a parent, legal guardian or authorised person.

15.2 Hotel facilities must be used carefully and as intended. Guests must follow Hotel staff instructions and safety and fire-protection rules. Smoking is prohibited indoors.

15.3 The Hotel may terminate the contract immediately for good cause, including serious danger to others, severe disruption, deliberate property damage or repeated disregard of legitimate instructions. Statutory and contractual payment claims remain reserved.

16.1 Any person who intentionally or negligently damages, soils or loses Hotel property is liable under the applicable law. Damage and disruption must be reported immediately.

16.2 The Hotel may charge the repair, replacement, cleaning and loss-of-use costs actually required. Suspected criminal conduct may be reported to the competent authorities.

17.1 The Hotel is liable for direct loss caused intentionally or by gross negligence. For ordinary negligence, it is liable only for breach of material contractual obligations and only for loss that is typical and foreseeable. Mandatory liability, particularly for personal injury, remains unaffected.

17.2 The Hotel is not liable for independent third-party services or alpine activities outside its responsibility unless the Hotel itself culpably caused the loss.

The mandatory provisions of the Swiss Code of Obligations governing innkeepers' liability apply to property and valuables brought to the Hotel. Where safekeeping is offered, valuables should be deposited for secure storage. Loss or damage must be reported immediately after discovery.

The Hotel recommends suitable cancellation or travel insurance. Taking out insurance and checking its scope are the guest's responsibility. Insurance does not alter payment obligations to the Hotel; the guest claims any reimbursement directly from the insurer.

Complaints must be reported without delay during the stay or event so that an appropriate remedy can be offered. Statutory rights remain unaffected. Failure to make a reasonable report may be taken into account when assessing a claim.

Personal data is processed to handle enquiries and reservations, perform the contract, issue invoices, secure bookings and comply with legal obligations. Further information is provided in the current privacy notice at www.hotel-tiefenbach.ch.

22.1 A reservation is governed by the version of these General Terms and Conditions accessible when the contract was formed. Later amendments do not apply retroactively.

22.2 If a provision is wholly or partly invalid, the remaining provisions remain effective. The invalid provision is replaced by the applicable statutory rule.

23.1 Swiss law applies.

23.2 Mandatory statutory places of jurisdiction, particularly for consumers, remain reserved. In all other cases, the courts in Altdorf, Canton of Uri, have jurisdiction.

23.3 The English version is provided for information. In the event of discrepancies, the German version prevails unless mandatory law provides otherwise.

Version dated 26 September 2026.